Delivery and Returns

Delivery

Physical Address

We endeavour to deliver your goods safely and on time with the support of a number of local and national distributors.

We deliver across Australia Monday to Friday during business hours. Our distributors can only deliver to a physical address and not to a PO Box. A signature is required at time of delivery.

Fees

We are pleased to offer the following tiered delivery fees:

Order Spend Delivery Fee
Under $100 $15
$100 - $299 $25
$300 - $599 $35
$600+ $45

The delivery fee is exclusive of GST and will charged at time of check out on the website.

Additional delivery charges will apply on bulk items, large orders and fitouts and the delivery fee charged will be held as a deposit. Our Customer Service Team will contact you to confirm your delivery fee. For further information please Contact Us.

Estimated Times

Standard delivery times for Australian Capital Cities will be within 5 business days. Remote locations may be longer.

 

Returns

Exchange

Exchange of unwanted goods can be made within 7 days of receipt of goods on the following conditions:

  • Goods are returned to us in their original condition, packaging and in re-saleable condition.
  • A copy of your original Tax Invoice or Delivery Docket is enclosed.
  • Delivery fees will be at the cost of the purchaser.
  • A minimum 15% restocking and return fee will be applied. This may vary according to the size of the order.

If you would like to exchange an item, please inform our Customer Service Team. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Alternatively you can request a credit note or refund.

Educating Kids is not liable for the loss of an item being returned. We recommend that you return goods using registered mail.

Due to environmental considerations, Educating Kids does not pick-up goods deemed, at Educating Kids sole discretion, to be damaged or faulty beyond repair. The customer is responsible for disposal of these goods.

Damaged or Defective Goods

Occasionally goods may arrive damaged or defective. To make a claim please notify our Customer Service Team within 7 days of receipt of goods. We may offer one of the following solutions:

  • Replacement of goods
  • A credit note or refund

We may request images to assess and process your claim.

If you are returning or exchanging a faulty, damaged or an incorrect item we will pay for the packaging and delivery fees. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.