While there has been a reduction in fuel excise (tax), the underlying fuel price has risen and substantially eroded the benefit of the reduction in the fuel excise. That’s why none of us are seeing a decrease in freight costs at this point.

Not to the same extent as the general public. As advised by our freight providers, freight companies receive a much smaller benefit, around 5.7 cents per litre, compared to 26.3 cents per litre for consumers. This reflects the differences in how taxation works for businesses versus the general public.

Yes. These savings are reflected in the current rates charged by freight providers.

Possibly and we hope so. There are some additional government decisions being considered that could provide further relief. We will pass through any further reductions should they arise.

We’re monitoring the situation closely and will pass on any meaningful cost savings if they come through.

We have improved the security of our accounts which means logging in operates a little differently. Please attempt to activate your account using your email address and entering the automated one-time-pin. If you are unsuccessful, please contact customer service to resolve the problem.

You are welcome to purchase anytime using your email address.

Educating Kids Business Accounts

We also offer business accounts for ABN holders.

• Receive 30 day payment terms
• Allow your team to buy directly from our website.
• Setup multiple locations, manage buyers per location.

Sign-up here for Educating Kids business account

Our Educating Kids business account customers receive a 30 days from the statement date as default payment term.

Ownership of goods does not pass to the customer until paid in full.

To login, you will need your registered email address and a one time pin will be sent to your email.

Our delivery fee is based on the order value. All values listed below are (ex. GST)

• $1 to $99.99 : $14.90 fee
• $100 to $299.99 : $26.90 fee
• $300 to $599.99 : $39.90 fee
• $600 and greater : $49.90 fee

In addition to above, selected items will incur either a heavy or oversize item fee. Any item deemed to be heavy or oversized is indicated on the product page of the website.

The heavy or oversized fee is set at a maximum of $100.00 + GST regardless of the number of heavy or oversized items in your cart. The fee will be in addition to the delivery fee incurred based on your order spend.

Freight costs are calculated and shown at your shopping cart.

Regional and remote locations will incur an additional fee of $11.12 + GST per order.

New Center Fit Out Service orders and room refurbishment orders will incur a separate delivery fee. Our Education Consultants will discuss these fees with you.

Standard delivery times for Australian Capital Cities will be within 1-14 business days.

Regional and remote locations may be longer.

You can track orders in multiple ways:

1. We will email you once your order has been despatched, this includes a link to track your order.
2. Login to the website using your email address and track your order from the website.
3. Customers with Shop app, can also track their orders in through the app.

Exchange

Exchange of unwanted goods can be made within 7 days of receipt of goods on the following conditions:

• Goods are returned to us in their original condition, packaging and in re-saleable condition.
• A copy of your original Tax Invoice or Delivery Docket is enclosed.
• Delivery fees will be at the cost of the purchaser.
• A minimum 20% restocking and return fee will be applied. This may vary according to the size of the order.

If you would like to exchange an item, please inform our Customer Service Team. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Alternatively you can request a credit note or refund.

Educating Kids is not liable for the loss of an item being returned. We recommend that you return goods using registered mail.

Due to environmental considerations, Educating Kids does not pick-up goods deemed, at Educating Kids sole discretion, to be damaged or faulty beyond repair. The customer is responsible for disposal of these goods.

Damaged or Defective Goods

Occasionally goods may arrive damaged or defective. To make a claim please notify our Customer Service Team within 7 days of receipt of goods. We may offer one of the following solutions:

•  Replacement of goods
•  A credit note or refund

We may request images to assess and process your claim.

If you are returning or exchanging a faulty, damaged or an incorrect item we will pay for the packaging and delivery fees. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.